CustomerGauge · Volume I
Intelligence.
Issue · 06 May 2026
Published weekly. Drawn from public evidence.
8,712
Entries
3,765
With score
68
Avg NPS
DATABASE
How companies disclose their NPS
Every public mention of an NPS, drawn from earnings calls, annual reports and press releases.
3,587
Companies
1,839
NYSE
962
NASDAQ
BENCHMARK
How customer-centric are public companies, really?
An independent score for every major listed business — no surveys, no self-reporting. Just public evidence.
3,561
Disclosures
352
With rate
92%
Median
EVIDENCE
What retention looks like, in public
Customer and client retention figures, reproduced exactly as companies report them. Rates where given, direction where not.
11.6%
Peer median
50+
Programs
5
Funnel stages
DIAGNOSTIC
Where is your B2B feedback program leaking?
Enter your funnel numbers. We benchmark every stage and surface the single highest-leverage fix.
Articles
ANALYSIS
The Outer Loop Crisis: why most B2B programs stall after year one
METHODOLOGY
T1 / T2 / T3: scoring customer-centricity from public evidence alone
BENCHMARK
2026 B2B response-rate benchmarks: what fifty programs reveal
Upcoming events
WEBINAR · 14 MAY
Dollarizing CX themes: turning insight into commercial outcomes
ROUNDTABLE · 22 MAY
Account Health Inspector: pre-response CRM fragility scoring
PODCAST · WEEKLY
The Account Experience Podcast — new episodes every Thursday
NPS Intelligence (beta)
Disclosed NPS Score Database
8,712Entries
3,765With Score
68Avg NPS
2014–2026Date Range
| Date | Company | NPS | Sector | Category | Snippet & Source |
|---|---|---|---|---|---|
| 2026-05-06 | Harmonicharmonicinc.com | 62 | SaaS / Technology | Score★★★ | Harmonic reported a Net Promoter Score of 62 as part of its 2026 financial guidance. investing.com → |
| 2026-05-05 | First Business Financialfirstbusiness.bank | 62 | Banking | Score★★★ | First Business Financial's strategic plan highlights improving promoter scores as a reinforcement of its positioning as a growth business. tipranks.com → |
| 2026-05-05 | Proactproactgroup.com | 62 | SaaS / Technology | Score★★★ | Proact's Net Promoter Score reached 62 in Q1 2026, up from 48 four years ago, reflecting improved customer satisfaction. investing.com → |
| 2026-05-04 | Onity Grouponitygroup.com | — | Financial Services | Score★★☆ | Onity Group's Q1 2026 earnings call highlighted client Net Promoter Score levels rivalling Amazon and Apple. investing.com → |
| 2026-05-04 | Ruggableruggable.com | — | Retail | Score★★☆ | Ruggable's new product design increased the company's Net Promoter Score by 23 points and now represents 70% of business revenue. fastcompany.com → |
INDEPENDENT BENCHMARK · PUBLIC EVIDENCE ONLY · V5.0
The CustomerTest.
How customer-centric are public companies — really? We score every major listed company on public evidence alone. No surveys. No self-reporting. Integer scores 0–10.
Try "Apple", "NPS", or "JPM" · Browse top 100 · Can't find it?
3,587
Companies scored
1,839
NYSE
962
NASDAQ
786
Other / Private
Top customer-centric companies (this week)
| Rank | Company | Sector | Ticker | Score |
|---|---|---|---|---|
| 1 | Costco Wholesale | Retail | COST | 9 |
| 2 | Apple Inc. | Technology | AAPL | 9 |
| 3 | ServiceNow | SaaS | NOW | 8 |
| 4 | Adobe | SaaS | ADBE | 8 |
| 5 | Nvidia | Semiconductors | NVDA | 8 |
| 6 | Visa | Financial Services | V | 8 |
| 7 | Coca-Cola HBC | Beverages | CCH.L | 7 |
Retention Intelligence (beta)
Disclosed Customer & Client Retention Database
3,561Entries
352With Rate
92%Avg Rate
2014–2026Date Range
| Date | Company | Retention | Sector | Category | Snippet & Source |
|---|---|---|---|---|---|
| 2026-05-06 | American Express Global Business Travelamexglobalbusinesstravel.com | 96% | Business Services / Travel | Disclosure★★★ | American Express Global Business Travel reported 96% customer retention in Q1 2026, demonstrating strength in customer relationships. markets.ft.com → |
| 2026-05-06 | Tradewindowtradewindow.io | 88% ↑2pp | SaaS | Disclosure★★★ | Tradewindow achieved 88% customer retention in Q1 FY26, up 2 percentage points from the prior period. nzx.com → |
| 2026-05-05 | C.H. Robinsonchrobinson.com | ↑ | Logistics / Transportation | Programs★★★ | C.H. Robinson investment results in strong client retention and more resilient recurring revenue. seekingalpha.com → |
| 2026-05-05 | NRG Energynrg.com | — | Energy | Programs★★☆ | NRG Energy CEO transition expected to support customer retention and higher recurring EBITDA. seekingalpha.com → |
| 2026-05-05 | EchoStarechostar.com | ↑ | Media / Pay TV | Programs★★☆ | EchoStar Sling Media deal supports customer retention for pay TV business. investing.com → |
CustomerGauge
Diagnostic Tool · 2026 · Account Experience Research
Survey response rate predictor & diagnostic
Where is your B2B feedback program leaking?
Enter your email funnel numbers below. The tool predicts your response rate, benchmarks each stage against more than 50 B2B client programs, and identifies the single highest-leverage fix.
Read about the science behind this tool →Enter your numbers
All inputs are percentages. Drag the sliders to match your actual program metrics.
Delivery rate87%
% of sent emails that reached an inbox
Open rate40%
% of delivered emails that were opened
Open → click conversion29%
Of those who opened, % who clicked the survey
Abandon rate14%
Of those who clicked, % who didn't complete
Bounce rate4%
% of sends that bounced (list quality signal)
Predicted response rate
11.6%
range: 9.4% – 13.8%
Where you sit vs peers — around the median
50th percentile of 50+ B2B client programs
Funnel diagnosis
Each bar shows your stage rate (filled) against peer median (vertical mark). The weakest stage is auto-highlighted.
Primary lever
Your open → click conversion is the weakest stage versus peers (29% vs 32% median). Test stronger preview text and a single, prominent CTA above the fold. Expected lift: +0.9pp on overall response rate.